At YOHO, we are committed to providing a reliable and transparent service experience. This Refund Policy explains the circumstances under which refunds are applicable.
Refund Eligibility
Refunds are applicable only in the following situations:
- Order Cancelled by YOHO (Company)
If YOHO cancels a confirmed order due to operational, technical, or service-related reasons, the full amount paid by the customer will be eligible for a refund. - Order Cancelled by the Driver
If a confirmed order is cancelled by the assigned driver after acceptance, the customer will be eligible for a refund of the paid amount.
Note: Refunds are not applicable for cancellations initiated by the customer.
Refund Method
- Refunds will be processed only to the original payment source or YOHO Wallet, as applicable.
- In cases where payment was made using the YOHO Wallet, the refunded amount will be credited back to the YOHO Wallet.
Refund Processing Timeline
- Eligible refunds will be initiated within 5–7 working days from the date of cancellation.
- The time taken for the refunded amount to reflect in the customer’s account may vary depending on the payment method and banking partner.
Non-Refundable Situations
Refunds will not be issued in the following cases:
- Orders cancelled by the customer.
- No-show by the customer at the pickup location.
- Incorrect pickup or drop details provided by the customer.
- Delay or cancellation caused due to factors beyond YOHO’s control, including but not limited to natural calamities, strikes, or government restrictions.
Final Authority
YOHO reserves the right to review, approve, or reject any refund request in accordance with this policy. All decisions made by YOHO regarding refunds shall be final and binding.
For any refund-related queries or assistance, customers may contact YOHO Support through the following official channels:
- Email: support@bookyoho.com
- Customer Care: 9988110133
Our support team is available to assist you during business hours and will ensure timely resolution of your concerns.